(1) Guide to Application

• What is the eligibility of applying for Emperor Club Membership Card?

  • With accumulated retail spending of specified amount in any one of the subsidiaries under Emperor Group (Emperor Watch and Jewellery, Grand Emperor Hotel, Macau, The Emperor (Happy Valley) Hotel, Ulferts, ＠HOME, Chiu Chow Dynasty, Suishaya Japanese Restaurant and China Gold Cuisine) in 2 consecutive months
  • Spending includes consumption in all time slots and forms (except for Grand Emperor Hotel and The Emperor (Happy Valley) Hotel)
  • Grand Emperor Hotel: The spending is only applicable to The Royal Kitchen, Grand Emperor Court and Majestic Robatayaki
  • The Emperor (Happy Valley) Hotel: The spending is only applicable to Golden Valley and Coffee Shop

How do I apply for Emperor Club Membership Card? How much does it cost? How long does it take to apply for a Membership Card?

• Eligible customers will be invited to submit application. Applicant can forward the duly completed application form with the receipts concerned to the designated subsidiary for processing. A prestige Emperor Club Membership Card will be issued to you upon approval.
  
• The cardholders of Emperor Club Membership Card can enjoy perpetual annual fee waiver.
• It takes 30 working days to process the application and the Membership Card will be distributed to the member by mail.
  

How do I use Emperor Club Membership Card? What is its function?

• All the eligible cardholders can enjoy different discounts and point rewards privileges when patronize the designated merchants under Emperor Group.
  

How do I distinguish the grades of Emperor Club Membership Card? What is the promotion scheme?

Members can promote to upper grades according to accumulated reward points.

• Diamond Card: Nomination by Chairman
• Silver Card promoted to Gold Card: Accumulated spending exceeds HK$ 20,000 in a year
• Gold Card promoted to Platinum Card: Accumulated spending exceeds HK$ 50,000 in a year
• Silver Card promoted to Platinum Card: Accumulated spending exceeds HK$ 70,000 in a year
  Accumulated spending will be valid till 31 December each year. Eligible members will promote to upper grades on 1 January next year without prior notice.

What is the expiry date of Emperor Club Membership Card?

• Members can enjoy perpetual membership.
  

How do I report to Emperor Club that my Emperor Club Membership Card is lost or damaged?

• Member should contact Emperor Club immediately when the Card is lost or stolen. Emperor Club will
  re-issue a new Card to the member within 14 working days if his Card is lost or damaged, which is not a
  result of negligence.

How do I contact the Customer Service Representative of Emperor Club?

• Should you have any enquiries, please contact our Customer Service Representative by
  phone, fax, e-mail or mail.
  
  Office Hours:
  
  Mondays to Fridays (9:00 a.m. to 6:30 p.m.) except public holidays
  
  

  Address: 28/F., 288 Emperor Group Centre, Hennessy Road, Wanchai, Hong Kong
  24-hour IVRS Hotline: (852) 2831 6000
  Fax: (852) 2831 9916
  E-mail Address: enquiry emperorclub.com.hk
  Website: www.emperorclub.com.hk